Responsible Use Policy

Last updated: 13 August 2026

Janasi is designed to help businesses provide better customer service. Use of the service must remain lawful, honest, respectful and consistent with the rights and safety of customers, staff and other people.

1. Purpose

This Responsible Use Policy explains activities that are not permitted when using Janasi. It applies to businesses, account holders, administrators and other users who access or use Janasi.

This Policy supplements the Terms of Service. If there is a conflict, the Terms of Service and applicable law will govern to the extent required.

2. Lawful and Honest Use

You must use Janasi only for lawful purposes and must not use the service to deceive, defraud, threaten, exploit or unlawfully harm another person or organization.

Information supplied to Janasi for business operations should be accurate and should not deliberately mislead customers.

3. Prohibited Activities

You must not use Janasi to:

break or facilitate the violation of applicable laws or regulations;
commit, facilitate or promote fraud, scams or other deceptive activity;
impersonate another person, business or organization without authorization;
send threatening, abusive, harassing or deliberately harmful communications;
discriminate unlawfully against customers or other people;
collect personal information without an appropriate lawful basis;
expose, publish or misuse another person's private or confidential information;
attempt to obtain passwords, authentication codes or other credentials unlawfully;
distribute malware, malicious code or other harmful software;
attack, probe or attempt to compromise Janasi or its supporting infrastructure;
circumvent authentication, access controls, rate limits or other security measures;
interfere with the availability or normal operation of Janasi;
use automated methods to abuse or overload the service;
use Janasi to facilitate activity that infringes another person's intellectual-property rights;
use the service for unlawful financial activity or payment fraud;
use Janasi to facilitate the sale or distribution of illegal goods or services;
use the service to generate or distribute content that is unlawful; or
otherwise use Janasi in a manner that creates a material risk of harm to customers, staff, the public or the service.

4. Sensitive and High-Risk Information

Businesses should carefully consider whether Janasi is appropriate for particularly sensitive information.

Users must not intentionally submit information to Janasi where doing so would violate applicable privacy, confidentiality, professional or other legal obligations.

Where a business operates in a regulated sector, including healthcare or another sector involving sensitive information, the business is responsible for determining the additional safeguards and legal requirements that apply to its use of Janasi.

5. Customer Communications

Businesses are responsible for the messages, offers, policies and other information they configure Janasi to communicate to customers.

Janasi should not be configured to make false claims, conceal material information, create misleading urgency, or make commitments that a business cannot fulfill.

Businesses should provide a clear path to human assistance where a customer requires staff involvement or where automated handling is not appropriate.

6. Automated and AI-Assisted Responses

Janasi may use automated processing and AI-assisted functionality for receptionist tasks.

Users must not configure or intentionally use Janasi in a way that relies on automated responses to make decisions that should reasonably be reviewed by a qualified human.

Businesses remain responsible for reviewing important configurations, escalation procedures and customer-facing policies.

7. Security and Abuse

You must not attempt to discover vulnerabilities, bypass security controls, access accounts or information that do not belong to you, or interfere with Janasi's infrastructure.

Security testing should only be performed with explicit authorization from Sacyric Services and within the scope that has been authorized.

8. Reporting Misuse

If you believe Janasi is being used for unlawful, abusive, fraudulent or otherwise harmful activity, you can report the matter to Sacyric Services.

Reports should contain enough information for the matter to be investigated, while avoiding unnecessary disclosure of personal or confidential information.

9. Enforcement

Where we reasonably believe that use of Janasi violates this Policy, the Terms of Service, applicable law, or creates a significant risk to customers, users or the service, Sacyric Services may take appropriate action.

Depending on the circumstances, this may include investigating the activity, restricting functionality, suspending access, terminating an account, or cooperating with lawful requests from relevant authorities.

10. No Waiver of Legal Rights

Nothing in this Policy is intended to remove or restrict rights or protections that cannot lawfully be excluded under applicable law.

11. Changes to This Policy

We may update this Policy as Janasi develops, our practices change, or applicable legal requirements change. The current version will be published on this page with a revised update date.

12. Contact

Questions or reports concerning responsible use may be directed to:

Sacyric Services
Mlolongo, Kenya
0746470029
0745192174