When your team's hands are full, Janasi picks up the WhatsApp conversations waiting online — answering questions, helping people book, and pulling your team in the moment something actually needs a person.
A stylist is halfway through a blow-dry. Someone on WhatsApp wants to know if Saturday's open. Both are waiting on an answer.
A customer messages at 9pm asking about pricing. The answer comes the next morning — if it comes at all.
"How much is it?" "Do you take walk-ins?" "Are you open Sunday?" The same handful of questions, on repeat.
Someone was clearly ready to book. Then the conversation just stopped, because nobody had a minute to keep it going.
None of this is anyone's fault. It's what happens when the same person has to serve the client in the chair and the queue in their pocket.
A receptionist worth having doesn't just take messages. She figures out what someone actually wants, keeps the conversation moving, and knows exactly when to say "let me get someone for you."
Janasi is built to do the online version of that job — not to replace the front desk, but to cover it when everyone else is busy.
No forms, no app to download — just the WhatsApp thread your customers already have open.
A customer messages on WhatsApp, like always.
Janasi reads what they actually need.
Answers, recommends, or asks the right follow-up.
Books, reschedules or cancels, right in the chat.
Keeps context and follows up if it stalls.
Brings your team in the moment it matters.
Keep the stylist with the client, not the phone.
Keep the chair full while WhatsApp keeps asking about availability.
Let the front desk focus on patients, not repeating the same three answers.
Turn enquiries into appointments without adding another person at the desk.
For any team where customer conversations compete with customer service.
It works from your services, your prices, your policies and your hours — nothing invented, nothing guessed.
Only the services you've listed, described the way you describe them.
Exact figures, never estimated.
Cancellations, deposits, walk-ins — set once, followed every time.
Including the days you're closed.
You decide what gets handed to a person, and when.
Control who on your team sees what.
When Janasi isn't certain, your team steps in — not the other way around.
Your team spends less time switching between the customer in front of them and WhatsApp.
Routine enquiries don't have to wait until someone's free.
Customers can keep talking even when your team is busy.
Interested customers don't disappear just because everyone got busy.
Returning customers get handled with context, not a blank slate.
See what customers are asking, and where conversations are getting stuck.
Every conversation, booking and handoff in one place — so nothing is a mystery.
All prices in KES. No credit card required to start.
Let Janasi handle the conversations waiting online. Start free, no card required.