Privacy Policy

Last updated: 13 August 2026

In short: Janasi is a digital receptionist platform used by businesses to manage customer conversations, bookings, follow-ups and related business operations. We aim to collect and use only the information necessary to provide and protect the service.

1. About this Privacy Policy

Janasi is a digital receptionist platform created and operated by Sacyric Services, based in Mlolongo, Kenya.

This Privacy Policy explains how Sacyric Services may collect, use, store, disclose and protect information when you use Janasi, visit the Janasi website, or interact with a business using Janasi.

Janasi may process information on behalf of businesses that use the service. In those circumstances, the business may determine why certain customer information is collected and how it should be used. Customers should also review the privacy information provided by the business they are dealing with.

2. Information We May Process

Information provided by businesses

Businesses using Janasi may provide information needed to configure their digital receptionist, including business details, services, prices, opening hours, booking rules, staff information, FAQs, escalation contacts and communication preferences.

Customer information

Depending on how a business uses Janasi, the service may process information contained in customer conversations and booking activity. This can include names, telephone numbers, messages, appointment details, service preferences, and information voluntarily provided during a conversation.

Account and technical information

When users access Janasi's web application, we may process information needed to authenticate accounts, maintain security, operate the service, diagnose problems and improve reliability.

3. How Information Is Used

Information may be used to:

provide and operate Janasi;
answer customer questions on behalf of participating businesses;
manage bookings, rescheduling and cancellations;
maintain relevant customer conversation context where the service is configured to do so;
facilitate human escalation when a conversation requires staff involvement;
send service-related communications;
authenticate users and protect accounts;
monitor, troubleshoot and maintain system reliability;
detect and prevent abuse, fraud or unauthorized access; and
comply with applicable legal obligations.

4. Business Customer Responsibilities

Businesses using Janasi are responsible for determining what customer information they provide to Janasi, ensuring that their collection and use of personal information has an appropriate legal basis, and providing customers with any notices required by applicable law.

Businesses should not provide Janasi with information that is unnecessary for the services they have configured, and should configure the service in a way that is appropriate for their operations and customers.

5. Customer Conversations

Janasi may process customer messages so that it can function as the business's digital receptionist. This can include understanding a request, retrieving relevant business information, responding to the customer, assisting with a booking, and escalating the conversation to the business's team where appropriate.

Janasi is designed to operate according to information and rules supplied by the participating business. It should not be treated as an independent source of business policy or authority.

6. Sharing and Disclosure

Information may be disclosed where necessary to provide Janasi, support the participating business, maintain security and infrastructure, comply with legal obligations, or protect the rights and safety of users and the service.

Janasi does not sell customer personal information as a business model.

Where third-party service providers are used to operate particular parts of the service, their access should be limited to what is necessary for the relevant function and subject to appropriate contractual and security arrangements.

7. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure or destruction.

No internet-connected service can guarantee absolute security. Users and businesses should also take reasonable steps to protect their accounts, credentials and devices.

8. Data Retention

Information should be retained only for as long as reasonably necessary for the purpose for which it was collected, to provide the service, resolve disputes, maintain appropriate records, comply with legal obligations, or protect the service.

Specific retention periods may depend on the type of information, the business's configuration and applicable legal requirements.

9. Your Rights

Depending on applicable law and the circumstances in which Janasi processes your information, you may have rights concerning your personal information, including rights relating to access, correction, objection, restriction, deletion or other forms of control over your information.

If your information was provided to Janasi through a business using the service, you may first need to contact that business because it may be the party responsible for determining how your information is processed.

10. International Data Transfers

Depending on the infrastructure and service providers used to operate Janasi, information may be processed or stored in locations outside Kenya. Appropriate safeguards should be considered where applicable under the relevant data-protection requirements.

11. Cookies and Similar Technologies

Janasi may use cookies or similar technologies where necessary for functions such as authentication, security, preferences and service operation.

If analytics, advertising or other non-essential tracking technologies are introduced, the relevant information and choices should be provided through the appropriate notice or consent mechanism.

12. Children

Janasi is intended for business and customer-service use and is not designed specifically for children. Businesses using Janasi should consider whether their particular services involve children and configure their customer interactions appropriately.

13. Changes to This Policy

We may update this Privacy Policy when the service, legal requirements or data-processing practices change. The updated version will be published on this page with a revised effective or update date.

14. Contact

For privacy-related questions concerning Janasi or Sacyric Services, contact:

Sacyric Services
Mlolongo, Kenya
0746470029
0745192174

If your request concerns information processed by a particular business using Janasi, that business may also need to be contacted directly.